Service Provider Help Guide

Welcome to your complete workflow guide for managing tasks on Yellowkey.

Quick Overview

As a Service Provider, you can view assigned tasks, accept or reject them, perform work, and update task status until completion.

Who is a Service Provider?

A Service Provider (also called "Workman") is a skilled professional who offers maintenance, repair, and property services to property owners and tenants in Qatar. This includes:

  • Maintenance Technicians - AC repair, plumbing, electrical work
  • Cleaning Services - Deep cleaning, move-in/move-out cleaning
  • Contractors - Renovation, painting, carpentry
  • Specialized Services - Pest control, landscaping, security systems
  • Moving Services - Furniture moving, packing, storage
Tip: Keep your service profile updated with your skills, certifications, and service areas. A complete profile with good reviews helps you get more job assignments.
Service Provider Workflow
1
View Assigned Tasks
Check your dashboard for new maintenance requests and service tasks assigned to you by property owners or agents.
2
Accept/Reject Task
Review the task details, location, and requirements. Accept the task if you can complete it, or reject if unavailable.
3
Perform Task
Complete the maintenance or service work according to the specifications provided by the client.
4
Update Task Status
Keep clients informed by updating the task status. Add notes or photos if needed to document progress.
5
Mark Task as Complete
Once the work is finished, mark the task as complete. The client will be notified and can provide feedback.

Your Dashboard Explained

Your Workman Dashboard is your central hub for finding jobs, managing tasks, and tracking your earnings. Here's what each section offers:

Jobs List Section

Find and manage service jobs.

Menu Item Description
Nearby Jobs Jobs in your service area. Prioritize these for lower travel time and faster response to clients.
All Jobs Complete list of available jobs across all areas. Browse all opportunities regardless of location.
Similar Jobs Jobs matching your registered skills and service categories. These are tailored to your expertise.
Followups Jobs requiring additional work or client follow-up. Keep clients satisfied with timely responses.
Completed Jobs you've finished. Review your work history and client feedback here.
Commissions Track your earnings and pending payments. View payment history and generate income reports.
Unlisted Jobs that have been removed or cancelled. Review past opportunities that are no longer available.
Operations Section

Manage your active jobs and documentation.

Menu Item Description
Visit Requests Scheduled site visits for job assessments. Confirm timing with clients before visiting.
Job Confirmed Jobs you've accepted and committed to. These are your active assignments.
Tenant Docs Access property and tenant documents needed for your work. Building access codes, contact info, etc.
Jobs Status Overview of all your jobs by status: pending, in-progress, completed. Track your workload at a glance.
Deals Completed agreements and contracts. Review terms and conditions of your service deals.
General Pages

Additional tools and resources.

Reports

View your performance metrics, job completion rates, and client ratings.

Contacts

Property owners, agents, and clients you've worked with.

Services

Manage your listed services, pricing, and availability.

Detailed Instructions

  • Log in to your dashboard
  • Navigate to "My Tasks" or "Assigned Tasks" section
  • View all pending, in-progress, and completed tasks
  • Click on any task to view full details

  • Review task description, location, and timeline
  • Check if you have the required skills and availability
  • Click "Accept" to take on the task
  • Click "Reject" if you cannot complete the. Provide a reason if required.
  • Accepted tasks will move to your "Active Tasks" list

  • Contact the client if you need additional information
  • Schedule a visit if required
  • Complete the work according to specifications
  • Maintain professional standards
  • Take photos before and after if applicable

  • Update task status regularly (In Progress, On Hold, etc.)
  • Add notes to document your progress
  • Upload photos if relevant
  • Communicate any delays or issues immediately
  • Keep the client informed of your progress

  • Ensure all work is finished to satisfaction
  • Upload final photos or documentation
  • Add completion notes
  • Click "Mark as Complete"
  • Client will be notified and may provide feedback
  • Task will move to "Completed Tasks" list

Tips & Best Practices

  • Respond Quickly: Accept or reject tasks within 24 hours to maintain good ratings.
  • Communicate: Keep clients updated throughout the process.
  • Be Professional: Arrive on time and maintain professional conduct.
  • Document Work: Take photos before and after to protect yourself and inform clients.
  • Quality Service: Deliver high-quality work to receive positive reviews and more assignments.
  • Update Profile: Keep your skills and availability up to date.

Need More Help?

If you have questions or need assistance, please contact us:

Register as a Service Provider